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Frequently Asked Questions

What video platform do you use?

Free At Heart Online Therapy uses HIPPA compliant tele-health video platforms.  Your therapist will supply you with instructions on how to connect with them.

Do you offer free consultations?

Yes we do offer a first time patient FREE consultation with our Founder, Michael Courter.

Do I need to fill out paperwork?

Yes, we have a few forms before we can get started. But we offer a free consultation first.

What is your new patient procedure?

Once you have had your first consultation we have more of an idea of what may be a good fit for you in terms of therapist and type of therapy. Paperwork is then completed and scheduling started.

What is your late or no show policy?

If you need to cancel your appt. contact your therapist directly as soon as possible. If you do not contact your therapist you will be charged a $50 no-show fee. If you cancel frequently you may be taken off your regular schedule with your therapist.

Can I pick my therapist?

After your initial FREE consultation a therapist is recommended, and preferences usually accommodated.

What problems do you treat?

We treat a range of issues, including depression, anxiety, post traumatic stress disorder, family dynamics, self-harm/suicide, panic attacks, phobias, maternal/post partum, obsessive compulsive disorder, and many more.

Are appointments only 9-5 pm?

Some of our therapists have flexible times including evenings and weekends available. Please ask at your FREE initial consult about timing preferences.

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